Terms and Conditions

PrometricGuide (www.prometricguide.com & www.prometricguide.ae )

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Account means the unique personal account created for You to access the Service.
• Company (referred to as either "the Company", "PrometricGuide", "we", "us" or "our") refers to Alzantra International LLC and its Affiliates, associates, and related parties, Dubai, United Arab Emirates, being the owner and operator of the PrometricGuide platform.
• Content means all question banks, multiple choice questions, explanations, mock examinations, performance analytics, videos, notes, images, text, and any other material made available through the Service.
• The country refers to the United Arab Emirates.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Service refers to the PrometricGuide online examination preparation platform, including the Website, mobile access, question banks, mock tests, and any related support or advisory services.
• Subscription means the paid, time limited right of access to the Service or to a specific question bank selected by You.
• Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third party social media service means any services or content provided by a third party that may be displayed or made available by the Service.
• The website refers to PrometricGuide, accessible from www.prometricguide.com.
• You mean the individual accessing or using the Service, referred to as "User", "Student" or "Client."
• Authority means any health, dental, professional, or educational regulatory body, ministry, council, commission, or licensing authority, including without limitation DHA, MOH, DOH, HAAD, SCFHS, QCHP, OMSB, NHRA, and DHCC.
• Contributor means any physician, dentist, pharmacist, nurse, allied health professional, academic, editor, or reviewer engaged by us to author, review, or edit Content.
• Examination means any licensing, registration, eligibility, computer based, or professional assessment for which the Service offers preparation material.
• Item means an individual question, together with its options, correct answer, explanation, and any associated references or media.
• Question Bank means a defined collection of Items grouped by profession, specialty, Authority, or Examination.
• Subscription Period means the period commencing on activation of a Subscription and ending on its stated expiry date.
• Personal Data has the meaning given to it in UAE Federal Decree Law No. 45 of 2021.
• Written or in writing includes email to the addresses stated in these Terms, and excludes messages sent through social media, instant messaging, or comment functions unless we expressly confirm otherwise.

Interpretation Rules. In these Terms, references to a statute include that statute as amended or replaced from time to time; the words including, includes, and in particular are illustrative and do not limit the generality of the words preceding them; a reference to a Clause is to a Clause of these Terms; and headings do not affect interpretation.

These Terms and Conditions govern your relationship with PrometricGuide, an online examination preparation platform operated by Alzantra International LLC, a UAE based company. By registering for, purchasing, or using the Service, you agree to comply with and be bound by these Terms.

1. Independence and Non Affiliation

1.1 PrometricGuide is an independent educational preparation platform. We are not affiliated with, endorsed by, sponsored by, or connected in any way to Prometric LLC, or to any examination administrator, testing centre, or examination delivery provider.

1.2 We are likewise not affiliated with, endorsed by, or acting on behalf of any health or professional regulatory authority, including without limitation DHA, MOH, DOH, HAAD, SCFHS, QCHP, OMSB, NHRA, DHCC, or any ministry, council, or licensing body.

1.3 All names, trademarks, examination titles, and authority names referred to on the Website are the property of their respective owners and are used only for descriptive and identification purposes, to indicate the examination for which our preparation material is designed.

1.4 Our Content is developed with reference to the examination syllabi, blueprints, and topic weightings officially published by the relevant health and professional regulatory authorities. Following a published syllabus does not create any affiliation, partnership, endorsement, approval, or accreditation. Our material remains independently produced, is not official examination material, and is not issued, reviewed, or approved by any authority or examination provider.

1.5 Published syllabi and blueprints remain the intellectual property of the issuing authority. You are responsible for verifying the current syllabus, eligibility criteria, and examination requirements directly with the relevant authority before relying on them.

2. Scope of Services

2.1 General

PrometricGuide provides self study and examination preparation services, including but not limited to:

• Access to online question banks and multiple choice questions with explanations, structured to the officially published examination syllabus and topic weightings
• Timed and untimed mock examinations and practice tests
• Performance tracking, analytics, and progress reports
• Study notes, revision material, and reference guidance
• Guidance material relating to examination formats and application processes
• Optional coaching, mentoring, or advisory sessions where separately purchased

The specific Question Banks, Items, features, and support levels available to You are determined by the plan You purchase, as described on the Website at the time of purchase. Descriptions of Item counts, coverage, and features on the Website are indicative and are updated as Content is revised, retired, and added.

2.2 Syllabus Alignment and Independent Authorship

Our question banks and study material are mapped to the official examination syllabi and blueprints published by the relevant health and professional regulatory authorities, including the stated subject areas, domains, and topic weightings, so that your preparation reflects the scope of the examination you intend to sit.

The questions themselves are independently authored by our subject matter contributors from standard academic, clinical, and reference sources. Our Content does not reproduce live, actual, recalled, or leaked examination questions. Any resemblance between a practice question and a question appearing in a real examination arises only from the shared underlying syllabus and is coincidental.

2.3 No Clinical or Professional Advice

Medical, dental, nursing, pharmacy, and allied health Content is provided strictly for examination preparation. It is not clinical advice and must never be relied upon for the diagnosis or treatment of any patient. Always refer to current clinical guidelines and qualified supervision in practice.

2.4 Changes to Content

Syllabi, examination blueprints, and regulatory requirements are amended by the authorities from time to time, sometimes without advance notice. We review and update our Content on a reasonable effort basis to reflect published changes, but we do not warrant that every item reflects the most recent version of a syllabus at every moment. The authority's own published syllabus always prevails over our material.

3. Eligibility and Account Registration

3.1 You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase a Subscription. Users under 18 may use the Service only with the consent and under the supervision of a parent or legal guardian, who accepts these Terms on their behalf.

3.2 You must provide accurate, current, and complete information at registration and keep it updated.

3.3 Each Account is personal, individual, and non transferable. One Account may be used by one person only.

3.4 You are solely responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your Account. Notify us immediately at [[email protected]] of any suspected unauthorized use.

3.5 We may apply technical limits on the number of Devices, concurrent sessions, or IP addresses associated with an Account, and may automatically suspend Accounts that exceed these limits.

3.6 Accuracy of Registration Details. You must register in your own full legal name as it appears on your identity document. Accounts registered under a false, partial, or shared identity may be suspended pending verification.

3.7 One Profession, One Account. Where You are eligible to sit examinations in more than one profession or specialty, You may hold the corresponding Question Banks on a single Account. You may not hold separate Accounts for the purpose of circumventing Device or session limits.

3.8 Employer or Sponsor Registration. Where an employer, institution, or sponsor registers an Account on your behalf, You remain personally bound by these Terms in respect of your use of the Account, and the registering party remains responsible for payment.

3.9 Inactive Accounts. Where a Subscription has expired and the Account has been inactive for a prolonged period, we may archive or close it after giving notice to your registered email address.

3.10 Deceased or Incapacitated Users. Subscriptions are personal and do not form part of an estate. They cannot be transferred or inherited. When we are notified of the death of a user, the Account is closed and any unexpired portion is dealt with at our discretion on compassionate grounds.

4. Subscriptions, Fees and Payment

4.1 Subscription Plans

Access to the Service is granted on a paid Subscription basis for a fixed duration (for example 1 month, 3 months, 6 months, or 12 months) as selected at the time of purchase. Access begins on activation and expires automatically at the end of the Subscription period.

4.2 Pricing

Fees are displayed on the Website and are expressed in AED or USD unless otherwise stated. Prices are exclusive of applicable VAT unless indicated, and are subject to change at any time. Price changes do not affect a Subscription already paid for and active.

4.3 Payment

All Subscriptions require full advance payment. Payments are processed through third party payment gateways, and by paying You also accept the terms of the relevant payment processor. We do not store full card details.

4.4 Renewal

Where auto renewal is offered and enabled by You, the Subscription will renew automatically at the then current price unless cancelled before the renewal date through your Account settings or by written notice to us.

4.5 Currency and Bank Charges

You are responsible for any currency conversion costs, international transaction fees, or bank charges applied by your card issuer or bank.

4.6 Promotional Offers

Discounts, coupon codes, bundles, and promotional pricing are subject to their own stated conditions, are time limited, and cannot be combined unless expressly permitted.

4.7 Tax

Where value added tax or any other tax, levy, duty, or withholding is payable on a Subscription under UAE law or under the law of your own jurisdiction, it is payable by You in addition to the stated fee unless the price is expressly stated as tax inclusive. A tax invoice will be issued where required by law.

4.8 Failed and Declined Payments

Where a payment fails, is declined, is reversed, or is subject to a hold by your bank or card issuer, access may be suspended immediately and without notice. Access is restored on successful payment. We are not responsible for any consequence of interrupted access arising from a payment failure attributable to You, your bank, or your card issuer, including any effect on your study schedule or examination timing.

4.9 Invoices and Receipts

Receipts and invoices are issued electronically to your registered email address at the time of purchase. It is your responsibility to retain them. Requests for reissued documentation, amended invoices, invoices addressed to an employer or third party, or documentation required for reimbursement purposes may be subject to a reasonable administrative fee and to verification.

4.10 Pricing Errors

Where a price is displayed in error as a result of a technical, clerical, or currency conversion fault, we are not obliged to honour it, even where an order confirmation has been issued. We will notify You promptly and offer You the choice of proceeding at the corrected price or receiving a full refund of any amount paid.

4.11 Regional Pricing

Where regional, country specific, or purchasing power adjusted pricing is offered, it is available only to genuine residents of the relevant region and may require verification. Use of proxies, virtual private networks, forwarding addresses, or false residency details to obtain regional pricing is a breach of these Terms, and we may charge the difference, cancel the Subscription, or suspend the Account.

4.12 Payment Instruments

You warrant that any payment instrument used is lawfully yours to use, or that You have the express authority of the holder. Use of a third party card without authority is fraud and will be treated under Clause 21.

4.13 Instalments

Where an instalment or deferred payment option is offered, access is granted on the basis that all instalments will be paid on the agreed dates. Failure to pay an instalment when due entitles us to suspend access until the arrears are cleared, and to treat the balance as immediately payable.

5. Cancellation and Refund Policy

5.1 The Service consists of digital Content delivered immediately upon activation. By purchasing, You expressly consent to immediate access and acknowledge that all Subscriptions are non refundable, except in the two limited circumstances set out in Clause 5.2.

5.2 Permitted Grounds for Refund

A refund may be issued only where one of the following applies:

• (a) Material unavailable at the time of payment. The question bank, study material, or profession specific content that You paid for was not available on the platform at the time the payment was made, and we are unable to make it available to You within [30] days of the date of payment.
• (b) Incorrect profession selected. The profession, specialty, or examination category selected and paid for does not correspond to the profession or examination for which You require preparation, provided that the request is submitted in writing within [7] days of the date of payment and the Content has not been used beyond nominal preview access.

5.3 Correction Before Refund

In either case under Clause 5.2, we will first offer to activate the correct question bank, or an alternative bank of equivalent or higher value, or to issue platform credit of equivalent value. A monetary refund will be issued only where no suitable alternative is available or where You decline the alternative offered.

5.4 Processing

Where a refund is approved, payment gateway charges, bank fees, and any applicable administrative fee are deducted from the amount refunded. Refunds are processed to the original payment method within [14] working days of approval.

5.5 No Refund in Any Other Circumstance

Without limiting Clause 5.1, no refund, extension, or credit is given for:

• Failure to pass an examination or to obtain a licence, eligibility, registration, or employment
• Non use, partial use, or unused portions of a Subscription, or expiry of the Subscription period
• Dissatisfaction with the style, difficulty, quantity, or presentation of the Content
• Rejection or delay of an examination application by an authority or testing provider
• Change of career plan, travel, visa, financial, or personal circumstances
• Technical issues arising from your own Device, browser, or internet connection
• Duplicate, mistaken, or repeat purchases made by You after access has been granted
• Accounts suspended or terminated for breach of these Terms

5.6 Subscriptions are personal and non transferable, and expired Subscriptions cannot be reactivated except by purchasing a new Subscription.

5.7 Requests for a pause, freeze, or extension of a Subscription are entirely at our discretion and, where granted, may be subject to an administrative fee.

5.8 Chargebacks

You agree to raise any billing concern with us in writing before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback in circumstances not permitted under Clause 5.2 constitutes a breach of these Terms and may result in immediate suspension of your Account without refund, together with recovery of the disputed amount and any associated charges.

6. Acceptable Use and Prohibited Conduct

You agree that You will not:

6.1 Share, sell, resell, rent, lend, or otherwise make your Account or login credentials available to any other person.

6.2 Copy, screenshot, screen record, download, scrape, crawl, data mine, print, republish, distribute, or create derivative works from any Content, in whole or in part.

6.3 Use any bot, automated script, extension, emulator, or other tool to extract Content or to interact with the Service.

6.4 Circumvent, disable, or interfere with any security, access control, watermarking, or usage limitation feature.

6.5 Upload, post, or transmit to us or through the Service any actual, recalled, memorised, or leaked examination questions, or any material that infringes the intellectual property rights or confidentiality obligations owed to any examination provider. You alone are responsible for any breach of a non disclosure agreement You have entered into with an examination body.

6.6 Use the Service for any unlawful purpose, or in breach of the laws of the United Arab Emirates or of your own country of residence.

6.7 Post abusive, defamatory, obscene, discriminatory, or misleading material in any forum, review, comment, chat, or support channel provided by us.

6.8 Impersonate any person or misrepresent your identity, qualifications, or affiliation.

6.9 Attempt to gain unauthorized access to the Service, its servers, other users' accounts, or any connected system.

6.10 Register or maintain more than one Account without our written consent, or create a new Account after an Account of yours has been suspended or terminated.

6.11 Use, adapt, or supply any Content, in whole or in part, for the purpose of teaching, tutoring, coaching, or producing study material for any other person, whether or not for payment, and whether in person, online, or through a messaging group.

6.12 Remove, obscure, alter, or tamper with any copyright notice, watermark, attribution, user identifier, or other identifying mark applied to the Content.

6.13 Record, stream, broadcast, mirror, or transmit any part of the Service to another person, including by screen sharing, remote desktop software, group viewing, or the operation of a shared study account.

6.14 Reverse engineer, decompile, disassemble, or attempt to derive the source code, database structure, item metadata, or underlying data of the Service, except to the extent that such a restriction is prohibited by applicable law.

6.15 Introduce any virus, malware, trojan, worm, or other harmful code, or take any action that imposes an unreasonable or disproportionate load on our infrastructure, including sustained automated querying.

6.16 Use the Service to advertise, solicit, recruit, or promote any product, service, agency, institution, employment opportunity, or competing platform to other users.

6.17 Misuse any reporting, support, complaint, or review channel, including by submitting vexatious, repetitive, threatening, or abusive communications to our staff or contributors.

6.18 Use the Service in a manner that brings, or is likely to bring, the Company, its contributors, or its brand into disrepute.

6.19 Monitoring and Detection

We may monitor access patterns, session duration, geographic access points, request volumes, and Device identifiers for the purpose of detecting breaches of this Clause. Where automated detection indicates a probable breach, we may suspend the Account pending review. We will consider any explanation you provide before taking a final decision, save where the breach is manifest or where the delay would prejudice our position.

6.20 Watermarking

Content may carry visible or invisible identifiers unique to your Account. Where Content bearing your identifier is found to have been distributed without authorisation, that is evidence of a breach by You unless You can demonstrate that your credentials were compromised and that You reported the compromise under Clause 20.3 before the distribution occurred.

6.21 Consequences and Remedies

Unauthorised reproduction or distribution of the Content causes loss that is difficult to quantify. In addition to suspension or termination without refund, we reserve the right to claim damages, to seek injunctive relief before the Dubai Courts or any other court of competent jurisdiction, to issue takedown notices to hosting providers and platforms, and to recover the reasonable costs of investigation and enforcement.

Consequences of breach: We may suspend or permanently terminate your Account with immediate effect and without refund, and may pursue legal remedies including claims for damages and injunctive relief. Serious breaches may be reported to the relevant authorities.

7. Intellectual Property

7.1 All Content, software, design, layout, graphics, logos, branding, and compilation of material on the Website is owned by or licensed to the Company and is protected by UAE and international copyright and intellectual property law.

7.2 Your Subscription grants a limited, personal, non exclusive, non transferable, revocable licence to access and view the Content on a Device for your own examination preparation for the duration of the Subscription only. No other rights are granted.

7.3 All licences granted terminate automatically on expiry, cancellation, or termination of your Subscription.

7.4 Any feedback, suggestions, testimonials, or improvement ideas you submit to us may be used by us freely and without compensation.

7.5 If you believe any Content infringes your intellectual property rights, please contact us at [[email protected]] with full details so the matter can be investigated and, where appropriate, the material removed.

7.6 Nature of the Service and Examination Outcomes

The Service is an educational preparation resource intended to support and strengthen your own independent study. Its value to you depends on the extent and manner of your use of it, your existing knowledge base, your study discipline, and your performance on the day of the examination.

Examination results, eligibility determinations, licensing decisions, registration, and employment outcomes are decided solely by the relevant examination provider, regulatory authority, or employer, applying their own criteria and processes. Those decisions lie outside our control and are not warranted, guaranteed, or represented by us, whether expressly or by implication.

No statement made by us or by any employee, agent, contributor, marketing material, testimonial, or third party shall be construed as a guarantee or assurance of any particular result.

8. Availability, Technical Requirements and Support

8.1 We aim to keep the Service available at all times but do not guarantee uninterrupted, error free, or secure access. The Service may be unavailable due to maintenance, upgrades, hosting issues, or events beyond our control.

8.2 You are responsible for your own internet connectivity, device suitability, browser compatibility, and data charges.

8.3 Short interruptions do not entitle You to a refund. Where an outage attributable to us materially prevents access for a prolonged period, we may at our discretion extend the affected Subscriptions by an equivalent period.

8.4 Support is provided by email and by the channels published on the Website during our normal business hours in the United Arab Emirates.

8.5 Technical Requirements

The Service requires a current version of a mainstream web browser, a stable internet connection, and a Device meeting the minimum specifications published on the Website. We do not support obsolete or unsupported browsers, jailbroken or rooted Devices, Devices running modified operating systems, or environments with restrictive corporate or institutional firewalls, and we are not obliged to resolve issues arising from any of them.

8.6 Offline Access

Unless a feature is expressly described as offline capable, the Service requires an active internet connection at all times. No right to download, cache, or retain Content for offline use is granted by these Terms.

8.7 Scope of Support

Support covers access, billing, and technical operation of the Service. It does not extend to tutoring, answering clinical or academic questions, guidance on examination applications or eligibility unless separately purchased, career advice, or assistance with any authority's own portal or process.

8.8 Response Times

Published support response times are targets rather than contractual commitments. Volumes vary, and responses may be slower during public holidays in the United Arab Emirates and during peak examination periods.

8.9 Data Loss

We take reasonable measures to back up Account and performance data. We do not warrant that performance history, notes, flags, or analytics will be preserved without loss, and we accept no liability for the loss of such data beyond restoring from the most recent available backup.

9. Third Party Services and Links

9.1 The Service may integrate or link to third party services such as payment gateways, analytics providers, communication tools, and social media platforms. We are not responsible for their content, availability, practices, or terms.

9.2 Any dealings between You and a third party are strictly between You and that third party.

9.3 Payment Processors. Payments are handled by licensed third party payment processors. We do not receive or store full card numbers. Your relationship with the processor is governed by its own terms, and we are not responsible for its decisions, security, or availability.

9.4 Single Sign On. Where You choose to register or sign in using a third party account, You authorise us to receive the basic profile information that provider makes available. Loss of access to that third party account may prevent You from signing in, and it is your responsibility to maintain an alternative sign in method.

9.5 Linked Content. References, guidelines, journal articles, and Authority pages linked from the Service are provided for convenience. We do not control them, do not endorse them, and are not responsible for their accuracy or availability.

9.6 No Endorsement. The presence of a third party link, integration, or logo does not imply any partnership, endorsement, or affiliation, and does not qualify Clause 1.

10. Privacy and Data Protection

10.1 We process personal data in accordance with our Privacy Policy, UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and the GDPR where applicable.

10.2 We collect and process registration details, payment records, usage and performance data, device and log data, and communications with our support team, for the purposes of providing the Service, improving Content, processing payments, providing support, and complying with legal obligations.

10.3 Performance and usage data may be analysed in anonymised and aggregated form for product improvement and statistical purposes.

10.4 The Website uses cookies and similar technologies as described in our Cookie Policy.

10.5 You may exercise your data protection rights by writing to [[email protected]].

10.6 Lawful Basis

We process personal data on the basis of the performance of our contract with You, your consent where consent is required, our legitimate interests in operating, securing, analysing, and improving the Service and in preventing fraud and Content piracy, and compliance with our legal and regulatory obligations.

10.7 Categories of Data

The categories we process include identity and contact data, account credentials held in hashed form, transaction and billing records, examination and specialty preferences, study activity and performance data, support and complaint correspondence, marketing preferences, and technical data such as internet protocol address, approximate location derived from it, browser and operating system type, Device identifiers, and access and session logs.

10.8 Sensitive Data

We do not require and do not ask for special categories or sensitive personal data. Where You voluntarily disclose such data to us, for example in support correspondence or in an accessibility request under Clause 23, we process it only so far as necessary to respond to You and retain it no longer than necessary for that purpose.

10.9 Sharing and Sub Processors

We share personal data with service providers acting on our documented instructions, including hosting and infrastructure providers, payment processors, email and messaging providers, analytics providers, and customer support tooling. Each is bound by confidentiality and data protection obligations. We may also disclose data where required by law, by a court order, or by a competent authority, and to professional advisers in connection with a dispute. We do not sell personal data.

10.10 International Transfers

Where personal data is transferred outside the United Arab Emirates, we ensure an appropriate safeguard is in place, such as transfer to a jurisdiction recognised as providing an adequate level of protection, or the use of contractual safeguards consistent with the PDPL and, where applicable, the GDPR.

10.11 Retention

Account and activity data is retained for the duration of your Account and for a reasonable period afterwards to allow reactivation, to resolve disputes, and to enforce these Terms. Financial and transactional records are retained for the period required by UAE tax and accounting law. Marketing consent records are retained for as long as necessary to evidence consent. Data is thereafter deleted or irreversibly anonymised.

10.12 Your Rights

Subject to the conditions, limits, and exemptions in applicable law, You have the right to be informed about our processing, to access your personal data, to request correction of inaccurate data, to request erasure in defined circumstances, to object to or request restriction of certain processing, to withdraw consent where processing is based on consent, and to request portability of data You have provided to us. Exercise these rights by writing to [[email protected]]. We may require reasonable proof of identity before acting on a request, and will respond within the period prescribed by applicable law.

10.13 Automated Processing

We use automated analysis of your study activity to generate performance analytics, topic recommendations, and readiness indicators. These are study aids only and produce no legal effect and no decision about You. Automated fraud and abuse detection under Clauses 6.19 and 21.1 may result in suspension, and You may request human review of any such suspension.

10.14 Children

The Service is not directed at children. We do not knowingly collect personal data from a person under 18 otherwise than through a parent or guardian acting under Clause 3.1. Where we become aware that we hold such data without the required consent, we will delete it.

10.15 Complaints

Where You are dissatisfied with our handling of your personal data, You may complain to us at [[email protected]] and, thereafter, to the UAE Data Office or to the supervisory authority in your own jurisdiction where applicable.

11. Marketing Communications

By registering, You consent to receive service related communications, which are necessary and cannot be opted out of while your Account is active. Promotional communications may be sent where You have consented, and You may unsubscribe at any time using the link provided or by written request.

11.1 Service Communications. Service communications include order confirmations, receipts, password resets, expiry and renewal reminders, security notices, notice of changes to these Terms, and notice of material changes to the Service. These are necessary to the operation of your Account and cannot be opted out of while the Account remains active.

11.2 Promotional Communications. Promotional communications include offers, new Question Bank announcements, study tips, and newsletters. These are sent only where You have consented or where otherwise permitted by law, and You may withdraw consent at any time using the unsubscribe link or by writing to [[email protected]]. Withdrawal takes effect within a reasonable processing period.

11.3 Channels. Where You have provided a mobile number and consented, we may communicate by short message service or by messaging applications. Standard carrier charges may apply. You may withdraw consent to any individual channel without withdrawing consent to the others.

11.4 Testimonials. We may publish reviews, ratings, and testimonials You submit. Where a testimonial identifies You by name, image, or professional detail, we will seek your consent before publication and will withdraw it on written request.

11.5 Accuracy of Your Contact Details. You are responsible for keeping your registered email address and mobile number current. We are not responsible for the consequences of a notice not reaching You because your details were out of date or because our message was filtered as unsolicited mail.

12. Limitation of Liability and Disclaimer

12.1 The Service and all Content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranty of accuracy, fitness for a particular purpose, or achievement of a particular result.

12.2 To the maximum extent permitted by UAE law, our total aggregate liability arising out of or in connection with the Service is limited to the amount actually paid by You to us for the Subscription giving rise to the claim.

12.3 We are not liable for any indirect, incidental, special, consequential, or punitive loss, including loss of profit, loss of opportunity, loss of employment, examination fees, travel costs, visa costs, or reputational loss.

12.4 We are not liable for any decision, delay, fee change, policy change, rejection, or requirement imposed by any examination provider, testing centre, regulatory authority, employer, or other third party.

12.5 Nothing in these Terms excludes liability that cannot lawfully be excluded under UAE law.

12.6 Each provision of this Clause operates separately. If any part is held to be unenforceable, the remaining parts continue to apply.

12.7 The limitations in this Clause apply to liability arising in contract, in tort including negligence, under statute, or otherwise, and apply equally for the benefit of our Affiliates, directors, employees, agents, and Contributors.

12.8 We are not liable for any loss arising from your reliance on Content that has been superseded by a revised syllabus, revised clinical guidance, or a change in Authority requirements published after the Content was prepared.

12.9 We are not liable for any loss arising from your failure to meet an examination deadline, application window, document submission date, or eligibility requirement, all of which remain your responsibility to monitor with the relevant Authority.

12.10 Where the Service is provided free of charge, including trials, sample banks, and promotional access, our liability in respect of it is excluded to the fullest extent permitted by law.

13. Payment Disputes and Chargebacks

13.1 Where You believe a charge is incorrect, You must contact us first at [[email protected]] so the matter can be reviewed. Most billing issues are resolved directly and quickly.

13.2 Raising a chargeback or payment reversal with your bank or card issuer in respect of a Subscription that has been activated and accessed, without first attempting resolution with us, is a breach of these Terms.

13.3 Where a chargeback is raised, we may immediately suspend the Account pending resolution, and may submit access logs, activity records, and these Terms as evidence to the payment processor.

13.4 Where a chargeback is decided in our favour, we may recover from You any chargeback fee levied on us by the payment processor, and may decline future purchases from You.

13.5 Repeated or fraudulent chargeback activity may result in permanent exclusion from the Service.

14. Institutional, Bulk and Corporate Access

27.1 Universities, training institutes, hospitals, recruitment agencies, and other organisations may purchase multiple Subscriptions for their students, staff, or candidates under a separate written agreement.

27.2 Where an organisation purchases on your behalf, the organisation is responsible for payment, and the individual named user remains bound by these Terms in respect of use, conduct, and Content protection.

27.3 Institutional Subscriptions remain individually assigned. A single Subscription may not be rotated between multiple students, staff, or candidates, whether sequentially or concurrently, unless a seat transfer is expressly permitted in the written agreement.

14.4 Where a conflict arises between these Terms and a signed institutional agreement, the institutional agreement prevails to the extent of the conflict.

14.5 Nothing in an institutional arrangement grants any right to reproduce, adapt, host, print, or redistribute the Content, or to incorporate it into the organisation's own teaching material.

15. Referral, Affiliate and Promotional Arrangements

15.1 Where we operate a referral, affiliate, ambassador, or reseller programme, participation is subject to separate programme terms in addition to these Terms.

15.2 Participants must not make any claim about examination outcomes, pass rates, authority endorsement, or affiliation that is not expressly authorised by us in writing. Clause 7.6 applies equally to any statement made by a participant.

15.3 We may withhold commission, reverse commission, or terminate participation where a referral is fraudulent, self referred, generated by misleading advertising, associated with spam, or linked to a transaction that is refunded or charged back.

15.4 Participants may not bid on, register, or use our brand names or domain names in paid advertising, domain registrations, or social media handles without our written consent.

16. User Submitted Content and Community Features

16.1 Where the Service provides discussion areas, comment functions, question reporting, reviews, or similar features, You are responsible for anything You submit.

16.2 By submitting material, You grant us a worldwide, royalty free, perpetual, non exclusive licence to use, store, reproduce, adapt, and display that material in connection with the Service, including the use of anonymised testimonials and feedback in marketing.

16.3 You must not submit material that is unlawful, defamatory, abusive, discriminatory, misleading, commercial in nature, or that infringes any third party right.

16.4 You must not submit actual, recalled, or memorised examination questions, in line with Clause 6.5. Such submissions will be removed and may result in termination of your Account.

16.5 We are not obliged to monitor user submitted material, but may remove or edit any submission at our discretion and without notice.

17. Trials, Free Access and Beta Features

17.1 Free trials, demonstration questions, sample banks, and promotional access are provided as a courtesy, may be limited in scope or duration, and may be withdrawn or varied at any time.

17.2 Features described as beta, preview, pilot, or experimental are provided for evaluation, may contain errors, may change substantially, and may be discontinued without notice or compensation.

17.3 Where our Content is produced or supported by automated or algorithmic tools, all such material remains subject to review by our subject matter contributors. The disclaimers in Clause 12 apply to it in full.

18. Examination Integrity and Academic Honesty

18.1 The Service exists to support lawful, honest preparation. You agree to use it only in a manner consistent with the integrity rules of the examination You intend to sit and with any candidate agreement, confidentiality undertaking, or non disclosure agreement You have entered into with an examination provider or regulatory authority.

18.2 You acknowledge that examination providers generally prohibit candidates from recording, reproducing, memorising for redistribution, or disclosing the content of a live examination. Any such obligation is owed by You directly to that provider. We are not a party to it, cannot waive it, and accept no responsibility for your compliance with it.

18.3 You must not request, solicit, offer, or attempt to obtain from us, from our staff, from our contributors, or from any other user, any actual or recalled examination question, answer key, item bank, or examination paper. Requests of this nature will be refused and may result in termination of your Account under Clause 27.

18.4 You must not represent, whether to an employer, an authority, an educational institution, or any other person, that use of the Service constitutes accredited training, continuing professional development credit, a qualification, or a certified course, unless we have expressly issued a certificate stating otherwise and the recipient recognises it.

18.5 Where we issue a certificate of completion, progress report, or performance summary, it evidences only your activity on our platform. It is not a professional qualification, an accreditation, a licence, or a statement of clinical competence, and must not be presented as such.

18.6 You must not use the Service to build, train, populate, or benchmark a competing question bank, application, dataset, language model, or educational product, whether manually or by automated means.

18.7 We reserve the right to cooperate with examination providers and regulatory authorities where we become aware of conduct that appears to breach examination integrity rules, and to disclose relevant Account and activity records where lawfully required to do so.

19. Content Accuracy, Error Reporting and Corrections

19.1 Our Content is prepared and reviewed by subject matter contributors with relevant qualifications and experience. Despite that review, question banks of this scale will contain occasional errors, ambiguities, outdated references, or items superseded by revised clinical guidance.

19.2 The presence of an error in an individual item does not constitute a failure of the Service, a defect entitling You to a refund, or a breach of these Terms, provided we address reported errors within a reasonable time.

19.3 You are encouraged to report suspected errors using the reporting function within the Service or by writing to [[email protected]]. Reports should identify the item and explain the issue with reference to a source where possible.

19.4 We review reported items and, where a correction is warranted, amend, replace, or withdraw the item. We are not obliged to enter into correspondence, to justify an editorial decision, or to adopt a particular reference in preference to another.

19.5 Where clinical or scientific opinion is genuinely divided, our Content reflects the position most consistent with the sources on which the relevant examination is understood to be based. That position may differ from local practice, from your training, or from another textbook, without either being wrong.

19.6 Explanations, references, and rationales are provided for educational context. They are summaries and are not a substitute for the primary sources cited.

19.7 Item Retirement. We may retire Items that are outdated, ambiguous, superseded, or no longer aligned to the published syllabus. Retirement of Items does not entitle You to a refund, and the total Item count available to You may vary during your Subscription Period as Items are added and retired.

19.8 Statistics. Difficulty ratings, peer comparison figures, percentile indicators, and readiness scores are derived from aggregated user activity on our platform. They describe performance relative to other users of the Service and bear no defined relationship to any Authority's marking scheme, standard setting method, or pass mark.

19.9 Mock Examinations. Mock examinations approximate the format, timing, and topic distribution of the target examination as published. They are not equivalent to the real examination in difficulty, delivery, or scoring, and a mock result is not a prediction of an examination outcome.

19.10 References. Where an Item cites a guideline, textbook, or article, the citation identifies the source on which the Item is based at the time of writing. Sources are updated periodically, and you should consult the current edition for clinical purposes.

20. Account Security and Breach Notification

20.1 You must choose a strong, unique password, must not reuse a password from another service, and must not disclose it to any person including our own staff. We will never ask you for your password.

20.2 Where two factor authentication or device verification is offered, we strongly recommend enabling it. We may make it mandatory for all or some Accounts.

20.3 You must notify us without undue delay at [[email protected]] on becoming aware of any unauthorized access, loss of credentials, or suspicious activity on your Account.

20.4 We implement technical and organisational measures appropriate to the nature of the Service, including encryption in transit, access controls, and logging. No system is completely secure, and we do not warrant that the Service will be free from unauthorised access, malware, or interruption.

20.5 Where a personal data breach occurs that is likely to result in a risk to affected individuals, we will notify the UAE Data Office and affected users in accordance with the PDPL and, where applicable, the GDPR.

20.6 You are responsible for the security of your own Device, network, and email account. Compromise arising from your own environment is not a breach attributable to us.

21. Anti Fraud, Verification and Sanctions

21.1 We may verify your identity, contact details, payment method, or eligibility at any time, and may suspend access pending verification where fraud indicators are present.

21.2 Indicators that may trigger review include mismatched billing and access locations, use of anonymising proxies or virtual private networks to disguise location, repeated failed payment attempts, multiple Accounts linked to a single payment instrument, and access patterns consistent with automated extraction of Content.

21.3 Use of a virtual private network is not prohibited in itself, but where it is used in combination with other indicators to disguise credential sharing or to circumvent regional pricing, we may suspend the Account.

21.4 We do not provide the Service to persons or entities subject to applicable sanctions, and we may decline or reverse a transaction where providing the Service would breach sanctions, export controls, or anti money laundering obligations.

21.5 Where fraud is established, we may terminate all Accounts associated with You, retain all sums paid, and report the matter to the payment processor and to the relevant authorities.

22. Service Continuity, Modification and Discontinuation

22.1 We continuously develop the Service. We may add, modify, reorganise, rename, or remove features, question banks, interface elements, and Content at any time.

22.2 Where a change materially reduces the core functionality of an active paid subscription, we will use reasonable efforts to give advance notice and, at our discretion, to offer an equivalent alternative, a pro rata extension, or a pro rata refund of the unexpired portion.

22.3 Routine changes, including item revisions, question retirement, syllabus realignment, interface redesign, and the addition or removal of supplementary material, are not material changes for the purposes of Clause 22.2.

22.4 We may schedule maintenance windows, ordinarily outside peak hours in the United Arab Emirates, and may carry out emergency maintenance without notice.

22.5 Should we discontinue the Service entirely, we will give reasonable notice to active subscribers and will refund the unexpired portion of active paid Subscriptions on a pro rata basis. That refund is your sole and exclusive remedy in the event of discontinuation.

22.6 We do not undertake to preserve, export, or migrate your performance history, notes, bookmarks, or analytics beyond the term of your Subscription. You are responsible for retaining your own records of anything You wish to keep.

23. Accessibility

23.1 We aim to make the Service usable by candidates with a range of needs and to improve accessibility over time.

23.2 If You encounter a barrier that prevents You from using the Service, contact [[email protected]] describing the difficulty and the assistive technology You use, and we will consider what reasonable adjustment can be made.

23.3 Any accommodation we provide on our platform is independent of, and does not influence, any accommodation You may separately request from an examination provider or regulatory authority. Applications for examination accommodations must be made directly to that body.

24. Complaints Handling

24.1 Complaints should be sent to [[email protected]] with your registered email address, the order or invoice reference, and a clear description of the issue.

24.2 We aim to acknowledge complaints within 3 working days and to provide a substantive response within 14 working days. Complex matters may take longer, in which case we will keep You informed.

24.3 Where You remain dissatisfied, You may escalate in writing to our management team. Escalation does not extend any time limit set out in Clause 5.

24.4 Nothing in this Clause restricts your right to pursue any remedy available to You under UAE law.

25. Consumer Rights under UAE Law

25.1 Where You engage with the Service as a consumer, You have rights under Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations. Nothing in these Terms is intended to exclude, restrict, or diminish those rights.

25.2 Where any provision of these Terms conflicts with a mandatory consumer protection right that cannot lawfully be excluded, that provision applies only to the extent permitted, and the remainder of these Terms continues in force.

25.3 The key commercial terms of your purchase, being the price, the duration of access, the renewal position, the limits on refunds set out in Clause 5, and the disclaimer at Clause 7.6, are material terms. You should read them before purchasing. A summary is provided in Schedule A.

26. Indemnification

26.1 You agree to indemnify, defend, and hold harmless the Company, its Affiliates, directors, officers, employees, agents, and Contributors against any claim, demand, proceeding, loss, damage, liability, penalty, or cost, including reasonable legal and professional fees, arising out of or in connection with:

• your use or misuse of the Service;
• your breach of these Terms or of any policy incorporated into them;
• your infringement of any intellectual property right or other right of a third party;
• your breach of any confidentiality, candidate, or non disclosure obligation owed to an Authority or examination provider;
• any material You submit under Clause 16; and
• any claim brought by a third party arising from your unauthorised sharing or distribution of the Content.

26.2 We will notify You of any claim to which this Clause applies, and You will not settle any such claim in a manner that imposes any obligation or admission on us without our prior written consent.

26.3 This indemnity is in addition to, and does not limit, any other remedy available to us, and survives termination of your Subscription.

27. Suspension and Termination

27.1 We may suspend or terminate your Account immediately and without refund where You breach these Terms, where fraudulent or chargeback activity is detected, where credential sharing or Content piracy is suspected, or where required by law.

27.2 You may stop using the Service at any time. Termination by You does not create any entitlement to a refund except as provided in Clause 5.

27.3 On termination, your right to access the Service and all Content ends immediately.

27.4 Grounds for Immediate Termination. Grounds include sharing or selling Account credentials, reproduction or distribution of the Content, use of automated extraction tools, submission of recalled examination material, fraudulent payment activity, abusive conduct toward staff or Contributors, and any use that exposes us to legal or regulatory risk.

27.5 Suspension Pending Investigation. We may suspend rather than terminate while we investigate. Suspension is not an admission that a breach has occurred, and where the investigation clears You, access is restored and the Subscription Period extended by the length of the suspension.

27.6 Effect on Data. On termination, Account and performance data is retained and deleted in accordance with Clause 10.11. You may request a copy of the data You provided to us before deletion.

27.7 Repeat Registration. Where an Account is terminated for breach, You may not register a new Account, whether in your own name or otherwise, without our written consent.

27.8 No Waiver of Sums Due. Termination does not affect any sum already due to us, nor any right or remedy that has accrued to either party.

28. Force Majeure

28.1 Neither party is liable for delay or failure in performance caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strike or labour dispute, act or order of government or of an Authority, failure of telecommunications, hosting, or payment infrastructure, cyber attack, denial of service attack, and interruption of power or internet service.

28.2 The affected party will notify the other as soon as reasonably practicable and will use reasonable efforts to mitigate the effect of the event.

28.3 Where such an event materially prevents access to the Service for a continuous period exceeding 30 days, either party may terminate the affected Subscription, and we will refund the unexpired portion on a pro rata basis. That refund is your sole and exclusive remedy in those circumstances.

28.4 A force majeure event does not excuse any obligation to pay sums already due.

29. Governing Law and Jurisdiction

29.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, including any non contractual dispute or claim, are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai.

29.2 The parties submit to the exclusive jurisdiction of the Dubai Courts.

29.3 The application of any conflict of law rule that would refer the matter to the law of another jurisdiction is excluded.

29.4 Nothing in this Clause prevents us from seeking injunctive or other urgent relief in any court of competent jurisdiction to protect our intellectual property or to restrain unauthorised distribution of the Content.

30. Dispute Resolution

30.1 Informal Resolution. Before commencing any proceeding, You agree to attempt informal resolution by writing to [[email protected]] setting out the nature of the dispute, the outcome sought, and the relevant order or invoice reference. Most disputes are resolved at this stage.

30.2 Escalation. Where the matter is not resolved within 30 days of your first written notice, either party may escalate it in writing to the other's designated contact for a further period of 14 days.

30.3 Referral. Where no settlement is reached, the dispute will be referred to the Dubai Courts in accordance with Clause 29.

30.4 Time Limit. Any claim arising out of or in connection with the Service must be brought within one year of the date on which the cause of action arose, save where a longer period is required by mandatory law.

30.5 Individual Claims. Claims are brought on an individual basis. Claims by multiple users are not consolidated except where the Dubai Courts direct otherwise.

30.6 Continuation of Service. Except where the dispute concerns the suspension or termination of your Account, both parties will continue to perform their obligations while the dispute is being resolved.

30.7 Costs. Each party bears its own costs of informal resolution. Costs of proceedings are as directed by the Dubai Courts.

31. General Provisions

31.1 Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between You and the Company regarding the Service.

31.2 Severability: If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

31.3 No Waiver: Failure to enforce any provision does not constitute a waiver of that provision.

31.4 Assignment: You may not assign your rights under these Terms. We may assign or transfer our rights to an Affiliate or successor entity.

31.5 Language: These Terms are issued in English. Where a translation is provided and a conflict arises, the English version prevails.

31.6 Notices: Notices to You are validly given by email to the address registered on your Account or by posting on the Website. Notices to us must be sent to [[email protected]]. You are responsible for keeping your registered email address current.

31.7 Survival: Clauses relating to intellectual property, acceptable use, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution survive expiry or termination of your Subscription.

31.8 Data Retention: We retain Account, transaction, and usage records for as long as required to provide the Service and to meet legal, tax, accounting, and regulatory obligations under UAE law, after which they are deleted or anonymised.

31.9 Territorial Restrictions: The Service is offered from the United Arab Emirates. You are responsible for compliance with the laws of your own jurisdiction, and we may decline to provide the Service where doing so would breach applicable sanctions, export controls, or local law.

31.10 Relationship of the Parties: Nothing in these Terms creates any partnership, joint venture, agency, employment, or franchise relationship between You and the Company.

31.11 Headings: Headings are for convenience only and do not affect the interpretation of these Terms.

32. Effective Date and Updates

These Terms and Conditions are effective from [1st September 2025]. We may update them at any time by posting the revised version on the Website. Continued use of the Service after publication constitutes acceptance of the updated Terms.

33. Cookies and Similar Technologies

33.1 What We Use. The Website uses cookies, local storage, pixels, and similar technologies to operate the Service, to keep You signed in, to remember your preferences, to measure usage, and to detect abuse.

33.2 Categories.

• Strictly necessary. Required to operate the Service, including authentication, session management, load balancing, and security. These cannot be disabled through our consent tool because the Service will not function without them.
• Functional. Remember preferences such as language, display settings, timer defaults, and previously selected Question Banks.
• Analytics. Measure how the Service is used, which Items are attempted, where users encounter difficulty, and how features perform, so that Content and interface can be improved.
• Marketing. Where consented, measure the effectiveness of campaigns and limit repetition of advertising.

33.3 Consent. Non essential cookies are set only where you have given consent through our consent tool. You may change or withdraw consent at any time through the cookie settings link on the Website.

33.4 Browser Controls. Most browsers allow you to block or delete cookies. Blocking strictly necessary cookies will prevent you from signing in and from using the Service.

33.5 Third Party Cookies. Some cookies are set by our service providers, including analytics and payment providers. Their use of data is governed by their own policies, and we do not control it.

33.6 Retention. Session cookies expire when you close your browser. Persistent cookies remain for the period stated in the consent tool, and are refreshed where You continue to use the Service.

33.7 Do Not Track. Browsers do not track signals that are not standardised across the industry. We honour choices made through our own consent tool.

34. Notices and Communications Between the Parties

34.1 Notices from us to You are validly given by email to your registered address, by in Service notification, or by posting on the Website, and are deemed received on the day of sending or posting.

34.2 Notices from You to us must be sent to [[email protected]] for legal notices, [[email protected]] for data protection matters, and [[email protected]] for all other matters, and are deemed received on the next working day in the United Arab Emirates.

34.3 Notices sent through social media accounts, comment functions, review platforms, or third party messaging services are not valid notices for the purposes of these Terms.

34.4 The working week in the United Arab Emirates is Monday to Friday, excluding public holidays. References to working days are construed accordingly.

34.5 All communications are conducted in English unless we agree otherwise in writing.

35. Assignment, Subcontracting and Third Party Rights

35.1 You may not assign, novate, sublicense, or otherwise transfer any of your rights or obligations under these Terms.

35.2 We may assign or novate these Terms, in whole or in part, to an Affiliate or to a successor in connection with a merger, acquisition, restructuring, or sale of assets, and will notify You where the assignment materially affects You.

35.3 We may engage subcontractors, Contributors, and service providers to perform any part of the Service, and remain responsible for their performance of our obligations to You.

35.4 A person who is not a party to these Terms has no right to enforce any of its provisions, save that our Affiliates, directors, employees, and Contributors may rely on Clauses 12 and 26.

Schedule A. Summary of Key Terms

This summary is provided for convenience only. It does not replace the full Terms, and in the event of any inconsistency the full Terms prevail.

Schedule B. Acceptable Use Quick Reference

This schedule summarises Clause 6. It does not replace it, and Clause 6 prevails in the event of any inconsistency.

Schedule C. Contact Points

Contact Us

For any questions regarding these Terms and Conditions, please contact:

PrometricGuide, operated by Alzantra International LLC, Dubai, United Arab Emirates

Email: [[email protected]]

Website: www.prometricguide.com